Tag: canada

Troubleshooting iMac to MacBook Air: A Personal Experience


April 17, 2026

You’d think it is easy to upgrade your computer gear. Just buy a new computer, plug it in, and that’s it. Well, let me share our experience replacing an old iMac. Not to give you the conclusion of our story, but just to say that it took us one week to get the new MacBook Air functional, while using words not appropriate in polite company.

It began when Kathy’s 14-year-old iMac couldn’t load the Revenue Canada files needed to prepare taxes. We tried her 2-year-old iPad, which easily downloaded them, but it wasn’t suitable for doing taxes. The iMac had security issues, so I suggested that it was time for a new computer.

The first question was whether she wanted another 28-inch iMac. She decided to switch to a smaller one, perhaps a laptop. Since she was using Apple devices, we went to the Apple store to shop. She insisted that we get someone knowledgeable to set up her new computer and migrate the info from the old to the new device.

I said, ” Sure, let’s have someone do the entire installation, and the geniuses at the Apple store will do it for us.” Entering the store, a pleasant lady asked what we were there for and, upon learning that we’d like to buy a laptop, called another person to help us.

The young gentleman who came to assist us was very personable and provided the choices for screen size, color, and data storage on the computer. Once Kathy selected her choices, the salesman wrote up the order and brought out the selection from the back and led us to a table where another genius helped us start the computer and enter the date, time, email, and other basic information.

When finished with the initial tasks, I asked, “How do you transfer the data from the old iMac?” The fourth person, replacing the previous helper who went on her lunchtime, explained that we could do it at home, or bring in our mammoth 28inch iMac from home, and they would do it. Then he checked with the geniuses in the back, who advised that our iMac is too old to migrate its content to the new shiny MacBook Air. The explanation, if I understood it, was that they would download the iMac’s content to a storage device and then upload it to the new laptop, except that they did not have the appropriate storage device, or our iMac was too old for the task.

Instead, they advised us to call Apple support to do it ourselves. Ok, so we went home, and the first thing was to hook up the laptop to our internet service. And then the trouble started. We discovered that Apple, of course, has iCloud installed for its email system, but Kathy uses Gmail, which is not installed on an Apple device. So, we tried to install the Gmail program. And we tried and tried and tried again to no avail. No password that we knew was accepted.

Ended up calling Apple support and talked with a very courteous woman who advised us to go through the same steps we just did a dozen times to no avail. She concluded that it was a Google issue, not an Apple issue, so we should talk to Google.

I started with a Google chatbot, which, or should I say who, asked a dozen questions, very courteously in a mellifluous tone, and then decided to refer me to an actual person. The final instruction from the bot was to sign on a plan to pay five dollars, refundable, I was told, before I could talk to a real person. When I read the fine print on the plan, I discovered it would cost $90 a month, with cancellation at any time. I do not like signing up for these plans. I sometimes forget how many plans I have until I notice the charges on my VISA card, and then I have to hunt down the account to cancel it. So I just exited the chatbot.

My next line of attack was to have someone come to our house. She showed up late. After she tried to follow the instructions to install Gmail, just as we did before, and was unsuccessful, as we were, she left, suggesting that we figure out our passwords and have her come back for another visit.

We still needed help, so I left messages with a couple of service outfits. Surprisingly, many of these technical shops opened at 10am and closed at 3pm. I thought private industry would be more diligent and work longer hours.

Then I found one shop that had a timetable for making appointments online, and, more surprisingly, there were empty time slots for the same day. The tech expert at the store explained that Google had locked us out because we had tried to change the password 5 times. But he suggested that using our home internet service would recognize our Google account, and we could change the password there. He came to our house, came up with a new password, and started migrating data from the old iMac to the MacBook Air. It took all night to complete the migration.

It was a frustrating experience finding expert service and taking time to be present to answer questions about passwords. (Needed Face ID or fingerprint ID every time you logged in to either computer, or a password for the device, for your Apple account, and for Google). I had a steady supply of coffee and offered some to the tech expert, but he did not drink coffee or tea. He was from Mumbai; coffee or tea may not be a popular drink there.

Life Experiences fit Together like a Mosaic….Sometimes


April 1, 2026

Three recent experiences connected in my mind last week. The pieces clicked, as in a mosaic. These three experiences led me to stories about people who saw demand for services that were unavailable. Their instincts led to successful companies.

The first experience was a talk I went to hear by a business professor. He introduced himself by describing his usual pitch to students, which is to ask them what motivates business. He said the answer is usually money. He responds to that view by describing a situation, a business transaction: when he goes shopping, he wants to purchase specific goods, such as vegetables. Business is about buying and selling goods and services. Money is simply the vehicle that enables goods and services to change hands.

The next experience was speaking with a physiotherapist, who advised me to strengthen my aching legs. Without going into details, I may have something called lazy butt syndrome, or butt amnesia. Muscles can lose their ability to function properly, so it’s important to use targeted exercises to help them remember how to work.  During our consultation, we talked about cycling and bike racks. I mentioned my intent to buy one. She suggested I visit Rack Attack, a store specializing in racks for cars that carry bikes, skis, and other outdoor gear.

The third experience was buying a hanging bike rack from Amazon, which came from Rack Attack. The rack came in a box, partially assembled. Not fully understanding the assembly instructions, I drove over to Rack Attack and asked for help. The young assistant was excellent, showing me how to prepare the full assembly. Searching the store’s website, I learned that the founder of this chain emphasizes customer relations, focusing on the sales, installation, and maintenance of a variety of racks.

Reflecting on these three experiences, that took place in a couple of days, led me to think about what makes companies successful in business.

The very satisfying experience with Rack Attack made me look into the store’s history. Chris Sandy, the founder, worked at a bike shop in Vancouver, BC, Canada. He noticed that most racks did not fit the more aerodynamic car models, which lacked traditional rain gutters. Attaching sports gear racks to these newer cars was difficult. He decided to open a store catering to outdoor enthusiasts who carry gear in their cars. He started by selling products from Thule, Yakima, and others that fit newer cars.

The first store opened in 1996, and Chris quickly expanded by establishing stores in Toronto and other Canadian cities. In 2014, he sold his stores to Banyan Capital Partners, a private equity investor, to raise money for further growth. By 2026, Rack Attack had over 40 stores, with 30 in the US.

The Rack Attack story reminded me of the Running Room, a specialty store selling running shoes and related products. Running Rooms always have a running club. I used to run with them in Ottawa for years. Running with a group is motivating. You meet people with similar interests. On-the-road discussions fill time and take your mind off tired muscles.

John Stanton established the Running Room in Edmonton, Alberta, Canada, in 1984. He was a chubby food industry executive who needed to change his lifestyle for his health. Embarrassed by neighbors watching him try to run, he went outside at dawn to run. He could hardly run a block before sucking for air. But he persevered, became a runner, and opened a one-room store in Edmonton to sell running gear. The store was a huge success, and he expanded the Running Room stores across Canada and the US. Today, there are over 100 Running Rooms, with 8 in the US. The chain employs 1,300 people. John still works and manages the chain with his two sons.

Another example is the Tim Horton franchise. Tim Horton, an NHL player, sought a business after his hockey career ended. He tried several ventures—first, a burger joint, followed by a car dealership, and finally a coffee-and-doughnut shop in Hamilton, Ontario, in 1964. He imagined creating a community hub where people could mingle and enjoy coffee and fresh doughnuts. The idea proved successful: today, there are more than 6,000 locations in 14 countries, growth fueled by key mergers with Wendy’s in 1995 and Burger King in 2014.

These stories back up the business professor’s view of what business is: at its most basic tenet, it is finding an opportunity to sell a product people want. The money part is secondary; the priority is to fulfill an unmet demand for which people are willing to pay. And clearly, the business must be profitable in the long run, otherwise it becomes unsustainable. I would add that good service is also essential to sustain a company and an enthusiastic founder could be a catalyst for future success.

The question is, where can you find ideas for a sustainable business? I do not know that. But, in the high-tech industry, common wisdom says one out of ten startups goes bankrupt. One makes it. The rest struggle on.

In conclusion, it was worth attending the professor’s lecture; it made me think about what business is.

Challenging Common Myths in Business and Economics


March 26, 2026

Do you sometimes hear a statement that seems false to you? You think that this cannot be right. Sometimes such statements could be exaggerations; it is the way some people talk. But other times, a statement may be paritally or totally false because you know the subject matter. How do you react in such situations? You may not be able to argue with a statement on live TV or in a large lecture hall. In a small group, though, you might voice your contrary opinion or choose to ignore the statement. At times, it may feel futile or unnecessary to engage, but in other cases, especially when the subject matters to you and you can respond, speaking up might be appropriate.

I recently listened to a university business professor talk about global economic trends. He introduced himself as nonpolitical and explained that the many charts he will present come from reputable sources. In other words, his presentation will be unbiased. He also mentioned that he’ll puncture some “shibboleths” or “urban myths”. So, I looked forward to his lecture.

The professor spoke enthusiastically, and I enjoyed his comments. What stood out most were the remarks that challenged my views—not because I didn’t understand, but because I disagreed. Here are three ideas from his lecture I take issue with.

He began by sharing that he always asks his students what motivates businesspeople and, according to him, the answer is invariably profit: business exists to make money. However, he always counters the students’ view by explaining to them that when he shops for vegetables, he expects the store to sell vegetables; therefore, the store, a business, exists to offer those goods. The owner may have been a gardener initially and decided to sell produce. This made sense, but I also knew that selling continues only if the store makes money. In other words, the owner would not sell vegetables at a loss, would he or she? (In some situations, the business would sell at a loss as when going out of business). The professor had not broken any shibboleths for me with his example; the purpose of the vegetable store is to sell merchandise, but at a profit.

And then a second item came up with which I had trouble agreeing with. The professor said he might be unpopular by suggesting doing away with programs with universal application. For example, he questioned the need for universally free kindergarten, asking why people who can afford it should benefit. He advocated means-testing, in other words. This argument seemed reasonable until I considered Canada’s own universal programs. We provide public schools free for all, and Canadians are proud of their universal healthcare (although not all healthcare services are free). The trend in Western countries is to expand free, universal services, not reduce them. Whether such policies continue depends on political will and affordability, and the direction seems toward greater universality.

A final example that stirred my mind was the professor’s advice about Canada’s resource sector. He argued Canada should sell more natural resources to create jobs and generate revenue, contrary to the traditional view that resources should be developed domestically for added value.

Reflecting on this lecture, I did not think that the professor changed my mind on the three items above. But I must say that his perspectives added to my understanding of the issues. Maybe I have become coopted to the current wisdom on the subjects discussed and have become rigid in my opinions. So it was useful to hear a fresh argument on these three subjects; that business starts with an idea before money is considered, such as selling books on line, the origin of Amazon, that we should not take for granted that universal programs are always the preferred alternative and that Canada could still improve its economy by selling resources to a diversified global market. Unfortunately, I did not have the opportunity to question the professor on these subjects due to his eighty plus slides that he showed, leaving no time for questions.

The Echoes of 1956 in Today’s Middle East


February 5, 2026

One stated aim of this Middle Eastern war is to help the Iranian people replace their current regime. As the argument goes, the Iranian economy is weak, and with the pummeling of the country by bombs, this is an opportune time for the people to take over and establish the form of government they wish to have. This situation feels familiar to me, I remember the Hungarian uprising of 1956, when the US encouraged the Hungarian people to take over their government, leading people to hope for support that never materialized.

Let me go back to my memories. In my youth, I tinkered with bicycles, and then built a basic crystal radio. I am talking about the 1960s; we have come a long way technologically since crystal radio.

The “people’s radio” with one channelwas the standard radio set in Hungary in the 1950s. the channel boadcast government propaganda and communist/socialist ideas, tracing their routes back to Marx and Engels. I learned that a “rheostat” could change all that, and I bought one at the local hardware store. Once I installed it into one of the “people’s radios, I was ecstatic and danced around in my room, hearing all the foreign stations (German, French, English).

Mind you, reception was not good; all the foreign channels except the Hungarian official channel were jammed. I discovered that reception was better at night, and the foreign channels moved to different frequencies to avoid the jamming. Of course, the jammers searched for the moving stations, but during the time the jammers discovered and logged on to the new frequencies, I heard music and news.

It’s important to understand that altering people’s radios was against the law, as was tuning in and listening to foreign radio stations. I am not sure how the secret police could monitor people listening to foreign stations, but illegal activities were punished by jail and torture, so just knowing that something was illegal was enough to deter such activity.

Aware of the political atmosphere, I did not tell my parents what I had done; in fact, they could have gotten into trouble by an accusation that they let their son engage in an illegal activity. So, I listened to my new device at night and hid the radio under my blanket listening to foreign channels.

And this is how I heard it: in Hungarian, Radio Free Europe (FRE), a US agency, advocating the overthrow of the then-current Hungarian government. And the voice on RFE encouraged the Hungarian people to organize mass demonstrations on Budapest’s major streets and to take over the government.

Behind the RFE messaging was the view of John Foster Dulles, the Secretary of State under President Eisenhower, advocating the overthrow of the government. Hungarians were ecstatic; they thought the US was about to help the revolution by sending soldiers and ammunition. And they waited. And waited. But help never came.

Reading historical notes now, I learned that although Dulles encouraged the uprising to move to take over the government, but he later changed his mind, considering that Hungary was not a potential ally and that assisting the uprising might antagonize the Russians. He was also preoccupied with the Suez Canal crisis happening at the same time. But he took the Hungarian situation to the UN Security Council, proposing a diplomatic approach to resolve the uprising. The Russians, knowing the Americans would not interfere, came in with tanks on November 4, 1956, and crushed the uprising, which started on November 23.

The Russian tanks had taken a few weeks to reoccupy the country. By mid-November the situation appeared hopeless, and my brother and I walked out to Vienna (Austria) on the highway. Subsequently, we found our way to Manchester (England), and finally, to Vancouver, Canada, as refugees. I wonder how many Iranians are considering, or able, to leave their country.

All these memories came back when I heard the US encouraging the Iranian people to take over the government. Clearly, Hungary and Iran are vastly different countries; one has a population of 9 million, while the other has 92 million. Also, Hungary did not have nuclear ambitions. But inciting local populations to rebel and take over their government is a bold and drastic initiative with major consequences. The lack of follow-up to keep the uprising going, encouraged by the messaging of Radio Free Europe, was a crushing disappointment for the Hungarians in 1956.

Snow’s Impact on Ottawa Life and Art at the Gallery


February 20, 2026

Walking along the snowy pathways behind the Sportsplex brought to mind the snow-themed exhibit currently at the National Gallery of Canada. Drawn by memories of past visits and the Gallery’s dramatic architecture, we decided to visit the exhibit.

The entrance to the galleries is via a long, upward-sloping hallway with a towering glass wall on the left. The building has an almost gothic feel, when walking up the hallway toward the impressive great room, which features an intricate ceiling with an open design. Notably, the building’s design was the result of an international competition won by Moshe Safdie, a renowned architect and McGill University graduate in Montreal. Safdie is a Canadia Israeli, and US citizen.

Inside, the theme of snow was immediately evident. What color is snow? That question on a flyer greeted us at the National Gallery. Melting snow on my driveway revealed shades of grey, blue, and yellow as the sun set. Walking the snowy paths in the park, I noticed various colors on the ground—especially where people had walked dogs. Snow displays many colors, from sunny to cloudy days and into the night.

Reflecting on the exhibit, I realized what a great idea it was to spotlight snow, as it defines our winters for three months of the year. With snow enabling so many activities, skiing, sledding, and snowball fights, it’s central to our outdoor lives and fitness. Exhibiting snow photos is a perfect way to celebrate the true spirit of our winters.

This appreciation for snow was evident throughout the Gallery, which featured over 160 pictures with snow on them. The Gallery curated paintings of Canadian artists, in collaboration with other European museums. Noteworthy were pictures of the Group of Seven landscape artists, Canadian native artists, Swedish and Norwegian painters, and pictures by Monet and Pissarro from France. Among the many rooms, some showed daytime scenes, and others showed night scenes.

The snow scenes were cleverly displayed: daytime paintings were shown in white rooms, which felt cold, while night snow scenes were in black rooms with dim lighting, creating a unique atmosphere for the exhibit.

Snow dominates winter life in Ottawa, affecting daily routines. Residents carry extra shoes to swap for boots indoors, wear parkas and toques outside, and equip cars with snow tires, scrapers, and salt. Snow accumulates along streets, making clearing the driveway essential. When I moved from Washington, DC, our first Ottawa winter brought over ten feet of snow—I had to shovel just to open the door. Over time, we adapted and came to enjoy it.